{"id":728,"date":"2024-02-28T13:47:16","date_gmt":"2024-02-28T13:47:16","guid":{"rendered":"https:\/\/citygruppen.fi\/?page_id=728"},"modified":"2024-10-02T08:39:32","modified_gmt":"2024-10-02T08:39:32","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/citygruppen.fi\/fi\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]

<\/p>\n

Leveransvillkor<\/strong><\/h2>\n

<\/strong><\/p>\n

1. Leveranss\u00e4tt och -tider<\/strong><\/p>\n

Presentkort best\u00e4llda fr\u00e5n Jakobstads Citygruppens webbutik levereras per post som XS-paket till kundens angivna adress. Leveranstiden \u00e4r 2-7 arbetsdagar beroende p\u00e5 Postens leveranstid.<\/p>\n

2. Leveranskostnader<\/strong><\/p>\n

Leveranskostnaden \u00e4r 5,90 euro f\u00f6r alla best\u00e4llningar.<\/p>\n

3. H\u00e4mta<\/strong><\/p>\n

Presentkort kan ocks\u00e5 h\u00e4mtas ut p\u00e5 Jakobstads Citygruppens kontor p\u00e5 adressen Salutorget 1, 68600 Jakobstad. Att h\u00e4mta ut presentkort \u00e4r kostnadsfritt.<\/p>\n

4. Betalning<\/strong><\/p>\n

Webbutikens betalningsf\u00f6rmedlare \u00e4r Visma Pay (Visma Payments Oy, FO-nummer 2486559-4), som \u00e4r registrerat i Finansinspektionens register \u00f6ver betalningsinstitut. Betalningar g\u00f6rs via Visma Pays onlinetj\u00e4nst och Visma Pay eller Visma Payments Oy visas som mottagare av betalningen p\u00e5 kontoutdraget och fakturan. Visma Pay vidarebefordrar betalningar till e-handlaren. Betalningen \u00e4r s\u00e4ker, eftersom all information om betalningstransaktionen \u00f6verf\u00f6rs med hj\u00e4lp av en krypterad anslutning s\u00e5 att ingen tredje part kan se detaljerna i betalningstransaktionen.<\/p>\n

Transaktionen skapas mellan kunden i webbutiken och onlinebutiken. Webbutiken ansvarar f\u00f6r alla skyldigheter i samband med transaktionen.<\/p>\n

L\u00e4s mer om Visma Pay: https:\/\/www.vismapay.fi\/<\/p>\n

5. Betalningsmetoder<\/strong><\/p>\n

Via tj\u00e4nsten Visma Pay kan du betala med n\u00e4tbankskoder, pl\u00e5nbok, betalkort (credit\/debet), faktura eller delbetalning. F\u00f6ljande betalningsmetoder \u00e4r tillg\u00e4ngliga: Osuuspankki, Nordea, Danske Bank, Oma S\u00e4\u00e4st\u00f6pankki, S\u00e4\u00e4st\u00f6pankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, \u00c5landsbanken, MobilePay, Siirto, Visa, Visa Debit, Visa Electron, MasterCard och Debit MasterCard-kort och Alisa Invoice.<\/p>\n

MobilePay: Du kan betala med din MobilePay-pl\u00e5nbok om du har till\u00e5tit n\u00e4thandel i appens inst\u00e4llningar. Betalningar som g\u00f6rs med en MobilePay-pl\u00e5nbok kommer att debiteras det betalkort som \u00e4r anslutet till pl\u00e5nboken. Om laddningen av betalkortet misslyckas \u00e4r det inte m\u00f6jligt att betala med en MobilePay-pl\u00e5nbok i webbutiken.<\/p>\n

OP Faktura – Ett flexibelt s\u00e4tt att betala f\u00f6r ink\u00f6p p\u00e5 n\u00e4tet. F\u00f6r kunder i alla banker. Med OP Faktura kan du g\u00f6ra ink\u00f6p f\u00f6r h\u00f6gst 5 000 euro och betala dem r\u00e4ntefritt inom 45 dagar. Om du vill kan du dela upp fakturan i flera rater. Dina k\u00f6p visas p\u00e5 ett st\u00e4lle, s\u00e5 det \u00e4r enkelt att h\u00e5lla reda p\u00e5 hur du spenderar. Med en kreditgr\u00e4ns h\u00e5ller du dina utgifter inom de gr\u00e4nser du vill ha. Du f\u00e5r fakturor beh\u00e4ndigt via e-post. I v\u00e5r webbtj\u00e4nst ser du information om hur du har anv\u00e4nt OP Faktura och hur m\u00e5nga ink\u00f6p du har gjort. Du kan anv\u00e4nda OP Faktura om du \u00e4r \u00f6ver 20 \u00e5r och har en finl\u00e4ndsk banks dom\u00e4nnamn. Mer information om OP Faktura finns p\u00e5 adressen: https:\/\/www.op.fi\/henkiloasiakkaat\/paivittaiset\/maksaminen\/op-lasku<\/p>\n

Alisa Invoice \u00e4r en flexibel och s\u00e4ker betalningsmetod. Betalningsmetoden \u00e4r l\u00e4mplig f\u00f6r alla konsumenter \u00f6ver 20 \u00e5r f\u00f6r alla typer av k\u00f6p. Om du vill kan du dela upp fakturan i mindre delar och betala tillbaka i upp till 60 delbetalningar. Mer information om Alisa Invoice finns p\u00e5: https:\/\/www.alisapankki.fi\/<\/p>\n

Kontaktuppgifter till betaltj\u00e4nsten Visma Pay<\/p>\n

Visma Payments Oy (Y-tunnus 2486559-4)
E-post: helpdesk@vismapay.com
Telefon: 09 315 42 037 (vardagar 9-16)
Postadress: Brahegatan 4, 53100 Villmanstrand<\/p>\n

\u00a05. \u00c5ngerr\u00e4tt<\/strong><\/p>\n

Oanv\u00e4nda presentkort har 14 dagars \u00e5ngerr\u00e4tt. F\u00f6r att returnera ett presentkort, kontakta kundtj\u00e4nst via e-post info@citygruppen.net<\/p>\n

6. Reklamationer<\/strong><\/p>\n

Felaktiga eller skadade produkter ska anm\u00e4las till Jakobstads Citygruppens kundtj\u00e4nst via e-post info@citygruppen.net<\/p>\n

7. Kontaktinformation<\/strong><\/p>\n

Jakobstads Citygrupp Salutorget 1 68600 Jakobstad E-post: info@citygruppen.net Telefon: +358 44 767 9947 \/ Pia Forsman, +358 44 320 1250 \/ Hanna Eklund<\/p>\n

8. Ikrafttr\u00e4dande<\/strong><\/p>\n

Dessa leveransvillkor tr\u00e4der i kraft den 1.3.2023.<\/p>\n

 <\/p>\n

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Kontakta oss<\/span><\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|desktop” _builder_version=”4.16.0″ _module_preset=”default” background_color=”#FFBA52″ custom_margin=”80px||||false|false” custom_padding=”50px|40px|50px|40px|true|true” custom_padding_tablet=”|30px||30px|true|true” custom_padding_phone=”|20px||20px|true|true” box_shadow_style=”preset4″ box_shadow_horizontal=”40vw” box_shadow_vertical=”0px” box_shadow_color=”#0F1154″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”44e52539-cead-43e5-bd57-eb8d3d608b93″ header_2_font=”Montserrat|700|||||||” header_2_text_color=”#0F1154″ header_2_font_size=”60px” header_2_line_height=”120%” header_2_font_size_tablet=”30px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]

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Hanna 044 320 1250<\/a><\/p>\n

Pia 044 767 9947<\/a><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.16.0″ _module_preset=”a751df79-3e8e-4693-a7d6-736a96115ddf” text_font=”Montserrat|700|||||||” text_text_color=”#0F1154″ text_font_size=”28px” text_line_height=”1.6em” link_text_color=”#0F1154″ header_font=”Montserrat|700|||||||” header_text_color=”#0F1154″ header_font_size=”125px” header_line_height=”110%” header_2_font=”Montserrat|600|||||||” header_2_text_color=”#0F1154″ header_2_font_size=”70px” header_2_line_height=”120%” header_3_font=”Montserrat|600|||||||” header_3_text_color=”#0F1154″ header_3_font_size=”40px” header_3_line_height=”140%” header_4_font=”Montserrat|700|||||||” header_4_text_color=”#000000″ header_4_font_size=”28px” header_4_line_height=”1.6em” header_5_font=”Montserrat|700|||||||” header_5_text_color=”#0F1154″ header_5_font_size=”18px” header_5_line_height=”150%” header_6_font=”Montserrat||||||||” header_6_text_color=”#0F1154″ text_font_size_tablet=”20px” text_font_size_phone=”16px” text_font_size_last_edited=”on|tablet” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|tablet” header_2_font_size_tablet=”30px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|tablet” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|tablet” header_4_font_size_tablet=”22px” header_4_font_size_phone=”16px” header_4_font_size_last_edited=”on|phone” header_5_font_size_tablet=”16px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|tablet” global_colors_info=”{}”]

info@citygruppen.net<\/a><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.16.0″ _module_preset=”596f4725-1c36-45b8-8f21-69157f74cf89″ text_font=”Roboto|500|||||||” text_text_color=”#0F1154″ text_font_size=”18px” text_line_height=”180%” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]

Salutorget 1, 68600 Jakobstad<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Footer” _builder_version=”4.16.0″ _module_preset=”default” background_color=”#0F1154″ saved_tabs=”all” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_2″ _builder_version=”4.16.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”89e8f159-669b-4873-a528-8be274fa7efc” header_4_font=”Montserrat|700||on|||||” header_4_text_color=”#FFBA52″ header_4_font_size=”16px” header_4_letter_spacing=”0.3em” header_4_line_height=”1.6em” custom_margin=”||0px||false|false” header_4_font_size_tablet=”14px” header_4_font_size_phone=”12px” header_4_font_size_last_edited=”on|phone” global_colors_info=”{}”]

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Leveransvillkor 1. Leveranss\u00e4tt och -tider Presentkort best\u00e4llda fr\u00e5n Jakobstads Citygruppens webbutik levereras per post som XS-paket till kundens angivna adress. Leveranstiden \u00e4r 2-7 arbetsdagar beroende p\u00e5 Postens leveranstid. 2. Leveranskostnader Leveranskostnaden \u00e4r 5,90 euro f\u00f6r alla best\u00e4llningar. 3. H\u00e4mta Presentkort kan ocks\u00e5 h\u00e4mtas ut p\u00e5 Jakobstads Citygruppens kontor p\u00e5 adressen Salutorget 1, 68600 Jakobstad. Att […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

This is a sample page.<\/b><\/p>\n\n\n\n

Overview<\/h3>\n\n\n\n

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

Additional non-returnable items:<\/p>\n\n\n\n

    \n
  • Gift cards<\/li>\n
  • Downloadable software products<\/li>\n
  • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

    To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

    Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

    There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

      \n
    • Book with obvious signs of use<\/li>\n
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n
    • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

      Refunds<\/h2>\n\n\n\n

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\nLate or missing refunds<\/b>\n\n\n\n

      If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n

      Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

      Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

      If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\nSale items<\/b>\n\n\n\n

      Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

      Exchanges<\/h2>\n\n\n\n

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

      Gifts<\/h2>\n\n\n\n

      If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

      If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

      Shipping returns<\/h2>\n\n\n\n

      To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

      If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n

      Need help?<\/h2>\n\n\n\n

      Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-728","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/citygruppen.fi\/fi\/wp-json\/wp\/v2\/pages\/728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/citygruppen.fi\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/citygruppen.fi\/fi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/citygruppen.fi\/fi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/citygruppen.fi\/fi\/wp-json\/wp\/v2\/comments?post=728"}],"version-history":[{"count":5,"href":"https:\/\/citygruppen.fi\/fi\/wp-json\/wp\/v2\/pages\/728\/revisions"}],"predecessor-version":[{"id":1370,"href":"https:\/\/citygruppen.fi\/fi\/wp-json\/wp\/v2\/pages\/728\/revisions\/1370"}],"wp:attachment":[{"href":"https:\/\/citygruppen.fi\/fi\/wp-json\/wp\/v2\/media?parent=728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}